How do you get more repeat customers at your restaurant? Start with how your team treats the guests you already have. Think about your best restaurant experience. Usually, there’s a person behind it. Someone paid attention. Someone made an effort. Someone made you feel like you mattered. Now think about your worst. There’s probably a person behind that one, too. An undercooked steak can be fixed. But when your team makes a guest feel like an inconvenience for bringing it up, you’ve created a muc
1:10
How do you get more repeat customers at your restaurant? Start with how your team treats the guests you already have. Think about your best restaurant experience. Usually, there’s a person behind it. Someone paid attention. Someone made an effort. Someone made you feel like you mattered. Now think about your worst. There’s probably a person behind that one, too. An undercooked steak can be fixed. But when your team makes a guest feel like an inconvenience for bringing it up, you’ve created a muc
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Safety is part of the product we sell. The conversation around VLĀMO shouldn’t only be about what happened in that bathroom. For those of us who operate restaurants, there’s another question: What systems do we have in place when a guest no longer feels safe? Who responds? Who calls security? Who removes someone? Who documents what happened? Who follows up with the guest? And what changes afterwards? With the conversation happening in South Africa right now around women’s safety, hospitality bus
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