These AI use cases in government show how public agencies are actively using AI-supported technology to improve the citizen experience.

Cell and gene therapy tout promising results, but manufacturing challenges around personalized treatments require industry ...

How do you know when it's time to consider an ERP system? Here are 10 telltale signs your company is overdue for change.

Grant is a business-minded technology enthusiast and product-marketing expert specializing in customer-experience technology. At SAP, his role centers around sales performance management, thought ...

Stephanie Thum, CCXP started her career in customer experience in the B2B world, and eventually became one of the U.S. federal government’s first agency-level heads of customer experience. She has ...

Stellen Sie sich Folgendes vor: Sie haben einen Reiseadapter für eine morgen anstehende Auslandsreise bestellt – eine Reise, die Sie schon seit Monaten geplant haben. Das Paket kommt am späten Abend ...

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.

Before joining SAP, Stefan worked as lecturer for geosciences at the University of Heidelberg and as head of energy consulting and customer service at Technische Werke Ludwigshafen AG. In 1997, he ...

For economic and national security reasons, the semiconductor industry is rebuilding itself on U.S. soil after more than three decades of concerted offshoring. The scale of this reshoring is ...

Payment delays have long plagued the construction industry, collectively costing construction companies, which rely on progress payments—an astronomical $273 billion in 2023 alone, according to a ...