Q: For eight months, I have been trying to get a refund from Expedia for my unused flight credits. I had canceled my flights back in 2020. Expedia offered me a partial refund after I rebooked a ...

Better Business Bureau Great West + Pacific is warning consumers across North America about a travel business called Speed Trip and Tour (also known as Speedtrip Corp), following reports of ...

Expedia and Booking.com are what’s known ... Hotel bookings are the main way they make money. When a customer makes a booking, the OTA earns a commission. “Usually they make something between ...

The first quarter of the 2025 fiscal year was rather mixed for Expedia Group ... including when it comes to customer service operations. Other profitability metrics ended up being mixed as ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month ... Meanwhile, its competitors Expedia and Booking.com are investing heavily on the technology, launching ...

Expedia, for example ... he said Airbnb would begin by applying AI to customer service and expand from there. “I don’t think it’s quite ready for prime time,” Chesky said of AI in trip ...

Expedia TAAP's research ... The top reasons for staying loyal to one advisor were great customer service, understanding of the client's needs, good communication, experience and knowledge ...

"Expedia provides a high-quality experience ... "Southwest Airlines is a beloved brand known for its customer-first service and operational excellence. This partnership aligns perfectly with ...

Greg Schulze, Expedia Group chief commercial officer, agreed: "Southwest Airlines is a beloved brand known for its customer-first service and operational excellence. This partnership aligns perfectly ...

Greg Schulze, Expedia Group Chief Commercial Officer, said, "Southwest Airlines is a beloved brand known for its customer-first service and operational excellence. This partnership aligns ...

and reallocating resources to areas with the greatest business impact to drive customer engagement.” Despite Expedia having an approximate 10% revenue growth last quarter and an adjusted net ...

“Expedia provides a high-quality experience ... "Southwest Airlines is a beloved brand known for its customer-first service and operational excellence. This partnership aligns perfectly with ...