You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

Why Won’t Groupon Refund Me? The Restaurant Closed! Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money? Question: I ...

I bought a voucher through Groupon for a restaurant in Minneapolis. The restaurant closed before I could use the voucher. I asked Groupon for a refund but it refused and instead gave me $65 in Groupon ...

Q: I bought a voucher through Groupon for a restaurant in Minneapolis. The restaurant closed before I could use the voucher. I asked Groupon for a refund but it refused and instead gave me $65 in ...

Groupon is showing early signs of a turnaround, with recent momentum in billings, merchant engagement, and free cash flow. The business model's sustainability hinges on delivering consistent value to ...

Groupon offers up to 50% off house and room cleaning from Smell Home Sweet Home Cleaning Services. Services include deep cleaning of various rooms, dusting, vacuuming, mopping, and sanitizing.

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...