CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

PLANO, TEXAS / ACCESS Newswire / July 9, 2025 / Avid today announced the appointment of Chris Mechsner as Chief Product ...

Explore how IBS Software's iRetail Experience helps airlines overcome digital transformation hurdles and modernize retail ...

The best companies don’t need to declare a special year of customer focus, because they’ve already designed their business to ...

With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully ...

“Agentic AI continuously monitors customer accounts, transactions and market conditions. It can proactively alert customers ...

Delivering real value to customers is the key to business success. This was the central message of marketing strategist and educator Jerry Yao during Araneta City’s free seminar for its lessees held ...

Union Minister Jyotiraditya Scindia highlights India Post's vast network, urging for a transformation into the world's ...