Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Philippine Evangelism, a 501c3 charity organization, is making a significant impact in the Philippines by offering vital job ...

Business process outsourcing (BPO) workers will receive additional benefits and protection against risks during calamities ...

A bill seeking to ensure the welfare and protection of Business Process Outsourcing (BPO) workers, especially during calamities and hazardous conditions, has been filed in the Senate. In filing Senate ...

Sen. Ruben Gallego sharply criticized President Donald Trump’s suggestion that the military use American cities as “training grounds,” calling the idea dangerous and unconstitutional. “The oath that ...

Williamsburg Technical College (WTC) has been awarded a $56,500 grant from Power:Ed, the philanthropy of S.C. Student Loan Corporation, to sustain and expand its College and Career Navigator (CCN) ...

The Mammoth started a span of four straight practices before Utah’s next preseason game. Head coach André Tourigny said that forwards JJ Peterka and Barrett Hayton took maintenance days today. Forward ...

RALEIGH, N.C. - The Carolina Hurricanes have been back at work for a week now, shaking off the summer rust and working together as a 48-man unit toward October 9's season opener. Skating in two groups ...

PEARSALL — For students at the Training Center of Central Texas, a visit to Leeward Renewable Energy’s Morrow Lake Solar Power Plant was more than a class outing — it was a glimpse into their future.

Arsenal are preparing for their opening Champions League fixture of the season, with Athletic Club set to provide the first test in Europe’s premier competition this week. The Spanish side secured a ...