In an online chat with Get Ahead readers on September 2, Sunder Ramachandran, Senior Manager -- Learning & Development with 24/7 Customer, discussed tips on how to crack non-voice BPO interviews. Here ...

The CRM and contact centre services industry for which you have been the largest to historically focus on call centers is highly competitive – how does Teleperformance differentiate itself and its ...

The current selection rate in most BPO's is around 5 to10%. This results in the industry losing 8 out of every 10 people who appear for an interview due to lack of the required level of communication ...

Matthew J. McCormack has 10 years of Wall Street experience covering various services industries, including business process outsourcing (BPO), information technology (IT) and financial technology ...

NSB BPO Solutions, a rapidly growing business process outsourcing company, is set to make waves with its upcoming IPO. In an exclusive conversation, Promoter and Non-Executive Director Narendra Singh ...

CEBU, Philippines — BPO (business process outsourcing) workers are warned to upgrade their skills or lose their jobs to automation in years' time. This was the stern warning posed by Christopher ...

The Philippines will be more competitive in the business process outsourcing (BPO) industry if Manila will support the work-from-home (WFH) scheme, according to the chief executive of Concentrix ...

With the several major IT companies cutting down on recruitments from many of the engineering campuses in Ernakulam, the colleges are now looking at BPOs to ensure that their students get a job soon ...