Better Business Bureau Great West + Pacific is warning consumers across North America about a travel business called Speed Trip and Tour (also known as Speedtrip Corp), following reports of ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

In a public notice titled "Data Security Information," the company revealed that a "third-party customer service provider" had been compromised. While the brand was initially silent on the scope ...

Specifically, it alleges that one of Rippling’s employees, who holds the job title of Competitive Intelligence, “spent six months impersonating a legitimate Deel customer to gain unauthorized ...

MIAMI — After public backlash and concern, the National Weather Service is beginning the process of hiring more than 100 employees to "stabilize operations" at its field offices around the country.

Today, as AI becomes increasingly integrated into customer service, the pressing question arises: "Will AI replace human jobs, or will it redefine them?" Customer service transformation has often ...

In contrast to all that, many investors prefer to focus on companies like Expedia Group (NASDAQ:EXPE), which has not only revenues, but also profits. Even if this company is fairly valued by the ...

The family of Devarjaye “DJ” Daniel recently revealed a heartbreaking diagnosis just months after the teen brain cancer survivor captured America’s hearts when he was sworn in as an honorary ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...

When choosing a bank, customer service can be just as important as interest rates or account features. Whether you prefer the convenience of online banking or the reassurance of walking into a branch, ...

Employee pride in customer service isn’t about values printed in a handbook. It’s about the lived reality of people who no longer trust the company to follow through on what it says.