Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Within the Verizon app, AI is being used to customize and streamline the customer service experience. Sampath mentioned new innovations in agentic and generative AI that have enabled these added ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements ...

Verizon employed Google’s Gemini models to create the app and upgraded customer service programme. The operator’s “customer champion” uses Gemini and Google Cloud AI models to help subscribers settle ...

AI Ecosystem Customer & Partner Quotes Related Stories "Verizon provides a robust network infrastructure that can support demanding AI workloads," said Bikash Koley, VP, Google Global Networking ...