If the customer had been apologetic or willing to take an item off, some cashiers would have let it slide and, indeed, ...

Come to think of it, this could apply to a lot of things. But, it’s an apt desciption of the plan Walmart is testing that ...

Negative customer feedback can provide businesses with invaluable insight into missed opportunities and inefficient processes ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

As businesses customize their offerings using data, customers are becoming more concerned about the management and security ...

The practice of writing a customer’s name or drink modifications on their Starbucks ... faster counter service and easier ...

Online luxury retail isn’t dead, and the aspirational customer hasn’t gone for good either — at least according to British ...

While the task force has not required people to use less water, they are encouraging people to reduce nonessential water use ...

Employee Jada Marsh noticed a customer in the drive-thru lane convulsing and called her team members for help. “I was like, ...

Citi is to migrate multiple workloads and applications to Google Cloud and use the Vertex AI platform to deliver generative AI capabilities across the financial services firm.

“When you think about poverty, you typically think about housing insecurity ... “Seeing the joy and relief on customers’ ...

Want to prove out your CX chops? Then bring out the customer stories. If you want to rethink CX - and the role of AI within ...