The formerly state-owned telecoms biz said in 2023 that it aimed to shed as many as 55,000 jobs by 2030, equating to 42 ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

UK workers must shift from "trepidation" to "exhilaration" when it comes to AI or risk being left behind by those already ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Like blockchain, AI is a legitimate technological innovation with real, transformative potential.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

Ali Ghodsi, CEO of Databricks, said people underestimate how difficult it is to fully automate tasks and take humans out of the loop.

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...