Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...
When businesses deal with various cloud providers, hardware vendors, and third-party IT service providers, meeting set service level agreements (SLA) is challenging. Downtime guarantees that are out ...
Maurice Kamgaing has long been recognized as a thought leader in the IT service sector, but his latest contributions are nothing short of revolutionary. By integrating ITSM frameworks with ITSI, ...
Multi-supplier integration management for public protection and disaster relief (PPDR) organizations
Abstract: Cloud sourcing and multi sourcing are growing rapidly and are success criteria's for today's IT departments. IT services are often operated by multiple suppliers but only very few of the ...
Abstract: The main objective of the Service Level Management process is to ensure that an agreed level of IT service is provided for all current IT services and that future services are delivered to ...
In response to Initiatives si. Fads no: The best way to manage IT is by using ITIL. ITIL breaks down all the different things that must be done into smaller easier to use functions. I have helped ...
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