Founded by Ali Mroueh, Ilna AI was shaped by a challenge he had often encountered. "All of us, all across the world, have faced poor customer service experiences," he shares. "I believed I could do ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

Global cloud communications platform Infobip today announces its predictions for 2026, spotlighting transformative trends set ...

The postal service officially launched a new automated system on Tuesday aimed at modernising its customer service. The ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

The round includes prior lead investors Sequoia Capital, Lightspeed Venture Partners, Greenoaks, and BOND, with participation ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge , Brett Overbey , Kathy Ross , Christopher Sladdin , 13 October 2025 GARTNER is a registered trademark and service mark ...

Fluents.ai addresses this by debuting a high-fidelity solution built specifically for complex, high-stakes interactions. The platform maintains "Continuous Context," allowing a conversation to start ...