Striking the balance between technology and humanity is not just a leadership challenge—it is a strategic imperative for ...

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...

AiChat, a leading provider of AI-powered conversational solutions, is proud to announce its successful partnership with M1 ...

You’re witnessing a transformative era as software development and AI revolutionise marketing by providing enhanced data ...

As businesses adapt to a rapidly evolving digital landscape, customer communication is being reshaped by new technologies and consumer behaviours. By Xander Barnard, MD of The Messenger Network ...

Martin Taylor, Content Guru, explores the role of AI within the customer experience industry and how it is being used by ...

As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

The customer was always king, but they seem to be emperor in today’s digital age. That makes excellent customer service the ...

Certinia enlisted in Salesforce’s Agentforce partner network. The news follows last week’s debut of Salesforce Agentforce ...