Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

A well-designed e-commerce platform creates a smooth shopping experience for your customers. For niche markets, this means ...

Nigeria has a policy that mandates subscribers to link their phone numbers to their National Identification Numbers (NINs).

“They just didn’t care … You’re not ... previously claimed that the explicit images were a “terrible prank amongst staff”. Another former customer, Ian Tilley, told NZME he’d ...

When Cornerstone Home Lending acquired Roscoe Bank in 2022, they didn’t just become the first mortgage lender in Texas to ...

Amazon scrubs references to workforce diversity in annual report while CEO Andy Jassy celebrates Black History Month with ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Final verdict: If you’re ever in Vegas, Sphere should be a space you make a priority, whether for a show or a film, even if ...

The gut-wrenching exchange saw the return of the bodies of Kfir Bibas, who was just 9 months old when he was taken, as well ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...