Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

A bill seeking to ensure the welfare and protection of Business Processing Outsourcing (BPO) workers, especially during ...

Business process outsourcing workers will receive additional benefits and protection against risks during calamities and ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

What we need to do is engineer happiness first, then let AI amplify it. Start by building habits of recognition. Don’t wait for annual reviews to say salamat (thank you). Make recognition visible and ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

A LAWMAKER has filed a bill seeking stronger workplace protections, mandatory hazard safeguards during calamities and a higher entry-level wage for employees in ...

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry employees are protected, a business process outsourcing (BPO) employee ...

A SENATOR said on Monday he filed a bill proposing to automatically regularize business process outsourcing (BPO) workers after their six-month probation, in a bid to crack down on labor ...

The nation’s business process outsourcing (BPO) and global business services (GBS) industry is set for a major expansion over ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...