Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

What we need to do is engineer happiness first, then let AI amplify it. Start by building habits of recognition. Don’t wait for annual reviews to say salamat (thank you). Make recognition visible and ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Holidays can create pressure for athletes by disrupting routines and increasing stress. Learn how to support rest, identity, ...

DCCI acting president Razeev H Chowdhury said that the bilateral trade between Bangladesh and Canada reached $2.22 billion in ...

Liberty Defense Holdings Ltd. (“Liberty” or the “Company”) (TSXV: SCAN, OTCQB: LDDFF, FSE: L2DA), a leading technology provider of Artificial Intelligence (AI)-based ...

Most companies today are building their AI strategy around structured data because unstructured data is operationally hard.

The debate around remote work has reached a fever pitch, especially across public sector institutions and large enterprises ...

Panelists at this month's Microsoft Ignite event talked about their efforts to roll out agentic AI at their companies, ...

India's new Labour Codes are a watershed moment for working women, banning gender discrimination and guaranteeing equal pay ...

The Business Outsourcing Services Association Ghana (BOSAG) has taken a bold step toward transforming Ghana into a premier ...