Market is poised for significant growth, expected to rise from US$ 112.96 billion in 2024 to US$ 211.73 billion by 2033, at a ...

Today, the narrative has matured. Organisations have moved beyond the hype, adopting an approach to AI grounded in pragmatism ...

A leading voice in Jamaica's business process outsourcing sector is warning that the country could lose lucrative contracts ...

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

Detailed look at Genpact Limited’s operations, revenue trends, financial health, and dividend structure, with insights into ...

CARLO: I’m in my 30s, somewhere in that middle-class space where life is comfortable enough but still full of uncertainties. I’ve built a decent career in the ...

When she returned to the PVL as a pro with Galeries Tower in 2024, Eroa helped steer the young franchise to its first-ever ...