Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

What we need to do is engineer happiness first, then let AI amplify it. Start by building habits of recognition. Don’t wait for annual reviews to say salamat (thank you). Make recognition visible and ...

Detailed price information for Liberty Defense Holdings Ltd (LDDFF) from The Globe and Mail including charting and trades.

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

Fiscal Year 2025 Revenue increases 18% Year over Year to $34.9 Million Strong Enterprise AI Adoption Across Industry Sectors and Global Expansion ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication infrastructure behind their innovation.

A governance model was established, bringing together IT, communications, business units and executive leadership to ensure ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural ...

The debate around remote work has reached a fever pitch, especially across public sector institutions and large enterprises ...