Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

What we need to do is engineer happiness first, then let AI amplify it. Start by building habits of recognition. Don’t wait for annual reviews to say salamat (thank you). Make recognition visible and ...

Detailed price information for Liberty Defense Holdings Ltd (LDDFF) from The Globe and Mail including charting and trades.

Liberty Defense Holdings Ltd. ("Liberty" or the "Company") , a leading technology provider of Artificial Intelligence (AI)-based next generation detection solutions for concealed weapons and threats, ...

The debate around remote work has reached a fever pitch, especially across public sector institutions and large enterprises ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Harry Folloder, Chief Digital & Technology Officer at Alorica, brings a blend of technical acumen and people-centric leadership to his role, having served in senior digital product and ...

The impact will be minimal and it will only increase compliance cost on consent, data flows, localisation timelines, internal ...

The Business Outsourcing Services Association Ghana (BOSAG) has taken a bold step toward transforming Ghana into a premier ...

Q4 2025 Earnings Call Transcript November 21, 2025 Operator: Good day, and thank you for standing by. Welcome to the UGI ...