Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management ...

How B2B marketers can use social media for customer serviceSocial media distributes breaking news in real-time, hosts debates, sustains political campaigns and even helps elect world leaders. For many ...

Social media has become an indispensable tool in the customer service arsenal. Its ability to provide immediate, transparent and personalized service aligns perfectly with customers' expectations.

A social media chatbot is here to streamline every process and reinforce the positive experiences a company can have with its customers. It’s time to know it and try it!

Here are four quick tips from the discussion on how you can get started using social media as a customer service tool: Related: 3 Social Media Lessons from Ford 1.

Mastering customer engagement in social media is vital to your brand's overall marketing strategy.

Improve customer service: By incorporating AI tools into social media, you'll be able to figure out your audience's preferences, and create content, target ads and make changes to your products or ...

Sprinklr will support Vueling’s digital transformation goals, unifying its social media customer service and marketing departments under one collaborative environment.

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...