The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool.

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms.

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the online and in-store telecom retail experience that are often fraught with friction ...

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major software-as-a ...

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...

If you’re not using social media as a customer service tool, you may not be providing the best customer service possible.

How B2B marketers can use social media for customer serviceSocial media distributes breaking news in real-time, hosts debates, sustains political campaigns and even helps elect world leaders. For many ...

The home improvement company this week launched its Mylow Companion app, an AI-generated customer service tool meant to make it faster for sales associates to provide information to people ...

Still, it's clear that GM views social media as an important customer-service tool. At GM's customer-assistance center in Saginaw, Mich., a team of 10 specialists monitor social media sites -- from ...