Southwest Airlines celebrated a significant change in a recent commercial, but one expert was not necessarily a fan of the tone of the new ad. In a recent commercial announcing the airline's shift ...

Earlier this year, Southwest Airlines announced that it would be moving away from its longstanding open seating policy and moving forward with an assigned seating model. As it nears time for Southwest ...

Southwest Airlines is changing one of the quirkiest things about how it operates, and it knows passengers have thoughts. A lot of them. So the airline decided to face the backlash head-on—with a loud, ...