Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

For Paul Ryerson, Sears is like an old family friend. His grandmother worked for the Hoffman Estates-based company for more than 50 years, from age 16 until she retired at 68. For as long as Ryerson ...

RALEIGH, N.C. (WTVD) -- The COVID-19 pandemic is affecting the supply and demand for both new appliances and repairs and parts for those appliances. Frustrated homeowner Tearria Beck-Scott is one of ...

Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a ...

CHICAGO (CBS) -- The Sears bankruptcy is making a lot of customers nervous. They're worried warranties and gift cards are worthless and pending refunds won't be paid. CBS 2 Investigator Dorothy Tucker ...

When you buy something from a retailer's website, it's natural to assume the retailer will also take responsibility for the customer service and returns. But one Sacramento, Calif., woman recently ...

When my grandfather started working at Sears in 1965, it was America's greatest retailer. "Sears was where everyone shopped and I knew my customers well," my grandfather, Carl Schweinfest, told me.

(Reuters) - Sandy Hetrick drove 15 miles from her home to a Sears in Media, Pennsylvania on Wednesday to buy folding chairs and clothes. Her local Sears in Wilmington, Delaware, the 54-year-old ...

Like many people of a certain age, I’ve always had a soft spot for Sears. For much of my life, it was the go-to store for household appliances, clothing, tools and auto parts. And then there’s the ...