Gateway is aiming to raise the profit margins of its PCs by nipping customer service and support calls in the bud. The direct-sales manufacturer is looking to reduce operating expenses and improve ...

SYDNEY (ZDNet Australia)--Gateway’s move to outsource its technical support call centre to Datacom has received backing from staff that claim to have picked up “above average” redundancy payouts and ...

Gateway on Monday announced a new pay-for-service technical-support program for small businesses. The Priority Access program is meant for small companies, government agencies and schools that use ...