Becoming a customer-centric organization is more crucial than ever. The importance of putting customers at the heart of business strategies cannot be overstated. Organizations that succeed in this ...

It's one thing to say you're customer-centric, but how do you get there and measure your organizational customer-centricity? Consumers today are a tough bunch to keep loyal. Three-quarters make some ...

If you’re taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making ...

During periods of inflation and economic downturn, such as what we’re experiencing currently, business leaders tend to develop conservative mindsets. There is a common, natural mindset that people ...

“The customer is always right” is a motto originating in the early 20th century which encourages employees to give a high priority to customer satisfaction. The quote has morphed into an intense focus ...

If you take the time to survey your customers how they feel about your product/service/business, you might think you're being "customer-centric." But Ranjay Gulati argues that this isn't going nearly ...

This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews ...

Today, I hardly ever get a client brief without some reference to ‘customer-centricity’. There’s nothing wrong with that – but what does ‘customer-centric marketing’ really mean in B2B? A lot of ...

The need to stay connected anytime, anywhere has led to connectivity being one of the core elements of large campuses and public spaces. In recent years, the development only goes faster, where ...

I'm going to start out by telling you a story about Ryanair. In 2013 Ryanair, which had been known for its disdain for its own customers, underperformed, issuing two profit warnings. Needless to say, ...

PLANO, Texas--(BUSINESS WIRE)--Cinemark Holdings, Inc., one of the world’s largest and most influential movie theater companies, now offers specialty Cinemark and movie merchandise for fans across the ...