Becoming a customer-centric organization is more crucial than ever. The importance of putting customers at the heart of business strategies cannot be overstated. Organizations that succeed in this ...

CEO, Global Transform. Lead authority entrepreneurial C-suite leadership. Listed Global 100 CIO, 100 Women to Watch, CREA Global Award List. In the hyper-connected and evolving digital landscape, ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

Becoming a full-service provider—and not just an app-producing company—for the publishing industry is the goal at Klopotek. The company has made three major moves to improve its ability to meet ...

But improving the quality of customer experiences means becoming more customer-centric and data-driven and scaling available human representatives for round-the-clock assistance. Enabling these ...

For a complete list of this year's winners and finalists, plus special project winners, click here. Embracing a customer-centric approach to delivering government agency services can be transformative ...

By rebranding from Spirit Technology and relisting on the Australian Securities Exchange (ASX), Infotrust is positioning ...

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and on the field of play. Both arenas require decision-making under pressure ...

Rick Elliot, President of Panasonic Connect North America, leads technology and customer-centric business across vertical ...

It has become fashionable — even essential — to be a “customer-centric” organization. As consumers, we’re bombarded with messages from insurance companies, retail stores and health care providers ...