Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

Alcon reflected on its wholesale platform-based approach to clinical transformation during a session at the 2024 Veeva ...

Are Indian companies customer centric enough? Data analytics on market behaviour needs to be combined with on-ground ...

A strong customer experience strategy bridges the gap between leadership and employees and aligns everyone around the goal of delighting customers.

By acting as both advisors and advocates, CFOs can ensure that customer-centric initiatives are financially viable and ...

Read more from Huma Zaidi at TechCrunch ...

Dr. Joyce Esther Dadzie, Head, Client Experience at Stanbic Bank Ghana, has called on SMEs to adopt a customer-centric ...

The evening celebrated a range of trailblazers dedicated to advancing customer experiences in the UAE. Among them, Dulsco ...