On any given day, there are few things more infuriating than encounters with lousy customer service. The frustration of waiting on hold, the labyrinth of automated recordings, and bot-generated ...

Add Yahoo as a preferred source to see more of our stories on Google. Elaine and Frank Nied moved to the Cape Cod-style house on Church Road in North Hopewell Township, just south of Winterstown, in ...

A year after canceling my trash service, I am still getting billed for the three months during which another company picked up my trash. The problem persists despite letters, messages left on ...

And yet it’s more likely for customers to switch providers for Internet, pay TV, banking, and other services. Go figure. more It seems as if everyone has a tale about Customer Service Hell. According ...