If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Reviews have become a central part of people's decision-making process. Although many ...

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

PITTSBURGH (KDKA) — Customer service is intended to serve customers. In this week's Money Minute, KDKA-TV money editor Jon Delano explains why many customers feel like they're getting anything but ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. When customers give you negative feedback, via survey, tweet, ...

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

When I got my Florida driver’s license a couple of years ago, I expected an encounter with surly state employees who hated their jobs and took it out on me. What I got was a pleasant surprise: service ...

Complaints surrounding Frontier Communications’ botched expansion into California, Texas and Florida continue to pile up. The Stamford, Connecticut-based company acquired Verizon’s internet, video, ...

It’s no secret that the aviation industry has taken a serious beating due to the COVID-19 pandemic’s blight on air travel demand. Especially amid the first months of the global health crisis, ...

Transamerica Corp., one of Cedar Rapids’ largest employers, is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard ...

The year isn't over yet, but it looks like air travelers are having fewer things to complain about in 2017, according to the U.S. Department of Transportation. From January to September of this year, ...