Banking is a competitive industry, and as such, high quality customer care is invaluable to cultivating and retaining customers. In addition to communicating clearly, limiting wait times and offering ...

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

Customers’ kingship in the marketplace is taken seriously by forward looking organsiations. This year’s International Customer Service Week celebrated by banks, presented opportunity for lenders to ...

What industry needs the most help in customer service? Banking. At least that’s what a recent survey from analytics firm ForeSee revealed. The survey ranked financial services firms like Santander, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We are living in an on-demand, “Amazon Prime” world where consumers judge their service ...

This content is contributed or sourced from third parties but has been subject to Finextra editorial review. Financial institutions have undergone a reckoning in the last decade, driven by rapid ...

Bank of the West customers can check account balances and transfer funds between accounts using a mobile banking platform optimized for several devices. Customers can currently manage their finances ...

PADUCAH, Ky.--(BUSINESS WIRE)--Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, has partnered with Revation Systems to offer community banks ...

The use of artificial intelligence in the banking and financial services sector isn’t novel; it’s been occurring for decades. Banks have been utilizing computer models to evaluate creditworthiness and ...