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Forbes contributors publish independent expert analyses and insights. An HBS Executive Fellow, Paul Baier writes about enterprise AI. Generative AI is transforming the workplace, providing employees ...

The problem with testing AI chatbot subscriptions like Google’s Gemini Advanced and OpenAI’s ChatGPT Plus is their generality. The same tool is used for disparate applications; the same software ...

When it comes to interacting with artificial intelligence, a huge generation gap has opened up in the three years since ChatGPT debuted and sparked the current AI boom. According to a new Yahoo/YouGov ...

Millions are turning to chatbots for guidance from on high. Millions are turning to chatbots for guidance from on high. Nolan Pelletier Supported by Millions of people are turning to chatbots to ...

The study also highlights that 30% of AI chatbot applications share user data with third parties. This data is often shared for purposes such as targeted advertising or sale to data brokers.

In a warning to global carriers adopting AI for customer service platforms, Air Canada lost a small claims court case against a grieving passenger when it tried and failed to disavow its AI-powered ...

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy.