Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.

Fintech Giant Klarna Goes Back on AI Replacements for Customer Service Jobs. Swedish fintech company Klarna is reversing a decision to replace human workers with Artificial Intelligence (AI ...

True AI integration requires thoughtful implementation that augments human capabilities rather than simply automating for ...

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues.

As generative artificial intelligence tools continue to proliferate, pushback against the technology and its negative impacts ...

Newsweek interviewed a remarkable constellation of experts through its AI Impact series. Here are 6 lessons you can actually ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

According to a recent report by Mizuho analysts, efficiencies generated by AI could lead to an improvement of up to 7.5% in ...

In fact, Klarna claims customer satisfaction with its AI chatbot matches that of human representatives. The use of AI tech was projected to help the company rake in an additional 40 million in ...

Klarna regrets replacing 700 employees with AI, now rehiring humans after customer service failures- Klarna, the popular Swedish fintech company known for its “buy now, pay later” service, is ...

The buy now, pay later giant’s IPO may be on hold — but its business strategy remains the same, according to CEO Sebastian ...